Standard hours vet emergency
If you have an emergency during business hours, we will provide attention as soon as possible and no booking is required. Where possible, ask someone to call ahead and let us know you are on your way.
For non-emergency issues, please book online or call us to make an appointment.
Consultation hours
- Mon-Fri
- 8:00am - 6:00pm
- Saturday
- 8:00am - 1:00pm
- Sunday
- CLOSED
- Public Holidays
- CLOSED
After hours vet emergency
TIP: Save your closest emergency clinic number in your phone for quick access if there’s an emergency.
Animal Emergency Service (AES) - Underwood
Animal Emergency Service (AES) - Gold Coast
What to do in an emergency
If your pet has had an accident or is showing any of the following symptoms, they require emergency care.
Signs of an emergency:
Distress or drooling after eating a bone or other object
Excessive coughing, vomiting or diarrhoea
Fatigue causing pet to collapse
Straining to urinate or defecate
Overheating or heatstroke
Ingesting of poison (rat bait, snail pellets, human medication)
Changes to breathing (faster breathing, harder breathing or panting excessively)
Steps to take
Stay calm and assess the situation
Remain calm and ensure you and your pet are removed from further harm.
Handle your pet carefully
Remember when handling your pet that they are in pain/distressed and may act unpredictably.
Call ahead if possible
Call us or the nearest emergency center for immediate first aid advice and to allow them to prepare for your arrival. *First aid does not replace veterinary treatment.
Help your pet safely to the car
Towels/bedding may make it easier for you to carry your pet into the car, especially if they are in pain or unable to walk.
Transport safely
Drive safely to the vet and take someone with you, if possible, to monitor your pet on the journey. Call the vet for assistance getting your pet out of the car if required.
What counts as an emergency?
The following is a list of the top 20 most urgent conditions where your pet would require emergency veterinary attention.
Severe bleeding or bleeding that doesn’t stop within 5 minutes.
Choking, difficulty breathing or non-stop coughing and gagging.
Bleeding from nose, mouth, rectum, coughing up blood, or blood in urine.
Inability to urinate or pass feces (stool), or obvious pain associated with urinating or passing stool.
Injuries to your pet’s eye(s).
You suspect or know your pet has eaten something poisonous (such as panadol, xylitol artificial sweetener, chocolate, rat bait, snail bait, grapes, onions, lillies, cycad or brunsfelsia plants etc.).
Seizures and/or staggering.
Fractured bones, severe lameness or inability to move their leg(s).
Obvious signs of pain or extreme anxiety.
Heat stress or heatstroke.
Severe vomiting or diarrhea – more than 2 episodes in a 24-hour period, or either of these combined with obvious illness or any of the other problems listed here.
Refusal to drink for 24 hours or more.
Unconsciousness.
Bloat – especially in large deep-chested dogs such as Rottweilers, Dobermans, Great Danes, Pointers, Greyhounds, German Shepherds, Weimeraners etc.
Difficulty giving birth – if she has been straining for over 20 minutes without delivery, or greater than 2 hours between deliveries, green vulval discharge or there is greater than 10 minutes of vaginal bleeding.
Snake bite.
Tick paralysis.
Toad toxicity – especially if your pet is having muscle spasms or seizures.
Electrocution (often from chewing power cords).
Trauma from high rise falls or road traffic accidents.